Terms of Service

1. Introduction

Welcome to Pillar AI ("Company", "we", "our", "us"). These Terms of Service ("Terms", "Terms of Service") govern your use of our website, voice services, messaging services, and AI assistant services (collectively, our "Service") operated by Pillar AI.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

2. Service Usage

Our Service provides an AI-powered communication platform designed specifically for foundation contractors to manage customer interactions through voice calls, text messages, emails, and web chats.

2.1 Service Availability

While we strive to ensure our Service is available 24/7, we do not guarantee that the Service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Service, resulting in interruptions, delays, or errors.

2.2 Service Changes

Pillar AI reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

3. User Responsibilities

3.1 Account Registration

To use certain features of our Service, you may be required to register for an account. You must provide accurate, current, and complete information during the registration process and keep your account information up-to-date.

3.2 Account Security

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3.3 Acceptable Use

You agree not to use the Service:

• In any way that violates any applicable federal, state, local, or international law or regulation
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
• To impersonate or attempt to impersonate Pillar AI, a Pillar AI employee, another user, or any other person or entity
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which may harm Pillar AI or users of the Service

4. Intellectual Property Rights

4.1 Service Content

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Pillar AI and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Pillar AI.

4.2 User Content

By using our Service and providing information to us, you grant us a non-exclusive, worldwide, royalty-free license to use, process, and analyze the content and data you provide through your use of the Service for the purpose of providing, improving, and developing our Service.

5. Payment Terms

5.1 Subscription Plans

Pillar AI offers various subscription plans. By selecting a subscription plan and providing your payment information, you agree to pay the subscription fee indicated for that service. Subscription fees are billed in advance on a monthly or annual basis depending on the type of subscription you select.

5.2 Payment Methods

We accept payment through credit card, debit card, and other payment methods as specified during the checkout process. You represent and warrant that you have the legal right to use any payment method(s) you provide in connection with your account.

5.3 Automatic Renewal

Unless you notify Pillar AI before the end of the applicable subscription period that you want to cancel, your subscription will automatically renew, and you authorize us to charge your payment method for the renewal term.

5.4 Refunds

Pillar AI offers a 30-second response time guarantee. If our Service fails to respond to a customer inquiry within 30 seconds, you may be eligible for a refund as specified in our service agreement. All other payments are non-refundable except as required by law.

6. Limitations of Liability

In no event shall Pillar AI, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

The limitations of liability set forth above shall apply to the fullest extent permitted by law in the applicable jurisdiction.

7. Termination

7.1 Termination by You

You may terminate your account and subscription at any time by contacting us or using the cancellation option in your account settings. Upon termination, your right to use the Service will immediately cease.

7.2 Termination by Pillar AI

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

7.3 Effects of Termination

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

8. Dispute Resolution

8.1 Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

8.2 Arbitration

Any dispute arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be finally resolved by arbitration in accordance with the American Arbitration Association's rules for commercial arbitration. The arbitration shall be conducted in Austin, Texas, and judgment on the arbitration award may be entered into any court having jurisdiction thereof.

8.3 Class Action Waiver

Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor Pillar AI will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity.